Zen Windows Down East LLC Testimonials
10/07/14 from Katherine L.
Zen Windows did a great job. They were extremely professional and friendly in all aspects of the job, from the measuring, quote and installation. I highly recommend them and would absolutely look nowhere else myself for window installation.
9/25/14 from Lind P.
Great experience from start to finish. I purchased a sliding patio door ‘deal’ listed on Angie’s List that came with a warranty.
The sliding door is excellent in quality. It opens and closes so smoothly. You can feel the quality of the door. The screen is so clear that the view to the outside appears as if the screen door was open. My dogs kept walking into the screen door the first couple of days after it was installed. Dave the installer and his team arrived on time and went right to work and then cleaned up afterward. I had concerns about drafts and talked to both Eben (owner) and Dave about sealing the frame. Dave and his team did a great job. I don’t feel any drafts. Dave seamed the patio door, molding and framing so beautifully it’s hard to tell where the patio door and molding meet. Zen Windows is a Grade A company.
9/19/14 from Millie N.
It went very well. Eben was the proprietor was very nice, very honest and very easy to deal with. They had a crew along with Dave, the foreman. They were all very nice and professional. They came in quickly and put it in and also gave me many options. It was very easy and very well done. There was not a lot of money pressure or anything like that either. I would recommend them to anyone.
8/28/14 from Kevin H.
The installers arrived on time, Dave- and his two coworkers work very well together. They were courteous, professional and well mannered. They removed my old sliding door with great efficiency and installed the new one (which looks great) in no time. They cleaned up after themselves and put new capping and caulk around the new door. All work met or exceeded my expectations. All features of the new door were explained. My wife and I are very happy and most certainly will use the Zen Windows company again and would recommend them.
8/28/14 from Joe F.
You know this Angie’s list is one of the best things that ever happened to consumers.
The three gentlemen (and I mean gentlemen) came promptly on time and began work, I really should have had a custom door but these guys were determined to make it work with what they were given, They had to take out a lot of the frame and rebuild it so the door would fit. They did tell me when I contracted with them that I would be best with a custom door and with Dave we decided he could make it work. And so they did!! They were so careful of keeping my living room clean during and after installation. I cannot say enough good stuff about these guys and the installation. The end result is just magnificent and changes the whole vibe of my living room. They took extra care to caulk every where a seam might show. And as they were sawing to make it fit they held a vacuum right by the saw to keep the dust down. I would strongly encourage anyone looking for windows and doors to look no further – Zen Windows will not only give you quality work as a reasonable price but they will do so with such positive attitudes and care for your home. Needless to say, I would most definitely use them again – a A+++ job.
8/25/14 from Jennifer B.
From the first contact with the owner, Eben, to the last day of install with the crew foreman, it was a pleasure to deal with this company. Eben was responsive and helpful. The foreman Dave was very experienced and got the job done quickly, while paying attention to fine detail. The installers were respectful and cleaned up behind themselves. I would highly recommend this company!!
7/19/14 from Gerrie G.
It was an excellent experience. The owner, Eben Sawyer, couldn’t have been more helpful and professional. Also, he was extremely helpful in my dealing with my homeowner’s association to get their approval. Further, when I had some additional concerns, Eben immediately came to my house to talk them over with me. He didn’t just want to sell me windows. He wanted to be sure that I was happy with the decision, and that I completely understood what I was buying and how the windows would enhance my home.
Eben’s business ethics and concern for the customer are outstanding. Also, unlike many other companies, Eben doesn’t ask for a deposit. Further, his prices are extremely competitive, and he often offers great discounts through Angie’s List.
Dave and D., the installers, were also terrific. They came on time, and explained everything they were doing. They were extremely professional, as well as highly competent. And they left the areas around the new windows far cleaner than they were before the windows were installed.
This was one of the most pleasant experiences I have ever had with a service provider. I will certainly use Zen Windows for any windows I get in the future (and I will be needing to replace others down the road). I also need a new screen door for my patio door, and I will be working with Eben on that project in the near future.
7/09/14 from Patricia T.
After researching window replacement companies and visiting Lowes to obtain some information, I contacted Eben at Zen Windows, after reading favorable reviews. He returned my call promptly and shared his website and information about the window types available as well as approximate cost. There was no pressure to buy, he was very personable and helpful, and he sent me an email with brochure information. We ended the call with the agreement that I would be in touch with him if I wanted someone to come to the house to measure the windows for replacement. He encouraged me to compare vendors. The next day I received the full color brochure in the mail. The next week I contacted him to purchase windows and he arranged for Dave to measure on the weekend. No money was due until the job was completed. It took about 2 weeks for the windows to come in, i was called on Sunday and the windows were installed on Tuesday. Installers were professional, knowledgeable, cleaned up and disposed of the old windows. I spoke to Eben a few times during this project and he was always friendly and professional. Based on this experience, I have decided to obtain a quote on a sliding glass door that needs replacement.
Friendly, professional, no hassle, no pressure, prompt and efficient installation and decent pricing. Can’t get better than that!
6/13/14 from Leroy B.
Company is exceptional. The company’s culture is honesty and simplicity. The mind-blowing aspect of the whole deal is that we ordered and installed 12 quality windows without providing any upfront security deposit. This business practice speaks for itself. Zen Windows Down East LLC is special. From start to finish, the owner Eben Sawyer and his installation crew were professional and respectful.
Each morning, the installers arrived on time, explained every step of the process, and promptly notified us whenever complications arose. In our case, the replacement windows were thinner than the original windows, and our nameless builder neglected to install house wrap, which explained the profound drafts that use to manifest in our home. Zen’s craftsmen installed Tyvek home wrap to stop the drafts, installed J channels on all windows to divert water, and created interior windowsills for all twelve windows without giving us a fiscal nightmare. In the end, total increase in costs was less than 15 percent. As a consumer, it was refreshing to deal with them, and we look forward to purchasing from them in the future.
As a consumer dealing with Zen windows, you can expect a reasonable price quote within moments of describing your job via email. In the end, you will receive a great product that was professionally installed by a company that prides itself on delivering remarkable customer service.”
4/14/14 from Gary D.
My wife finally got the granite counter top that she had always wanted. We were waiting on the backsplash to be installed when we noticed that the old kitchen window was fogging up and falling apart. It could no longer be opened. We wanted to replace the window before the tile was installed, so that the tile could fit perfectly with the new window. We had a few window providers come out and give us estimates. This kitchen window had an odd shaped elipse eyebrow (so we learned, as it just looked like a circle to us) over the top of it. One major window provider came out and told us that it couldn’t be done, as they don’t make them like that any longer. They offered us one of their standard eyebrows, which would have made the window look different. Another company would have ordered a semi-circle, which would have been a disaster had they come out and attempted to install it. Then Eben came out from Zen Windows Down East LLC and told us that he could have the eyebrow custom made. We could have gone with a different eyebrow option and saved a lot of money, but we wanted the new window to look the same as the old one did, so we chose to spend the extra money to get it right. I’m sure that this custom window nearly killed Eben trying to get the way we wanted it, but he went out of his way to make the customer happy. How often do you hear that in today’s world? The bottom windows were standard casements, and were well built reasonably priced windows compared to the other providers. Even with the custom window, Zen Windows Down East LLC had delivered the window in a quicker time than that major widow company had estimated. Eben was accessible whenever I had a question, and after the installation, he made sure that my wife and I were happy and satisfied with the product and service. AND, we didn’t have to pay a dime until the work was done and we were satisfied with it!
It was a pleasure to work with Eben at Zen Windows Down East LLC. All companies should be so easy to work with. They should all follow this model!
When the windows were available, the installer contacted us to set up a date and time for the installation. Before the agreed upon date, we received a call that we would have to reschedule, as there was an issue with the casement windows. The casement windows were damaged in shipment and they had to reorder them. They arrived within a week and we rescheduled the appointment. I was told the installers would be out at 10am. They arrived at exactly 10am! They were friendly and helpful in explaining the whole process. They worked quickly and when it was installed it looked like it had looked before, only now the window was cleaner and easier to open. The custom elipse was dead on. The window now looks FANTASTIC!!!
We have a house that is almost 15 years old. The original builder put in old designed wood windows that don’t open easily and can blow out a candle with the draft they produce in the winter. When we rebuild some funds (granite counter tops aren’t cheap) we will look to replace the other 25 windows. When we do that we will be calling Eben at Zen Windows Down East LLC, as I couldn’t ask for a better experience, for a better price. If you are looking to replace your windows, I HIGHLY recommend Eben and Zen Windows Down East LLC!
4/04/14 from Sarh F.
Eben and his team were great! We purchased a deal on Angie’s List for seven replacement windows. The deal was really good. The day I purchased the windows Eben called me to discuss the windows we purchased. Dan, who I would consider the lead installer called later that night and he and his wife came down the next day to take measurements for all our windows. The windows are custom made for your house. It takes about 2 weeks from the time they order them for the windows to come in. We got the call the day after the windows arrived to set up a time to have them installed. We were able to set up a convenient time for us to have them installed.
Dan and 2 other gentleman showed up to start promptly the morning we scheduled. Eben stopped in to check in as well. The team was quiet and hardworking. The windows were as nice as we hoped, installation went well and the windows look great. We couldn’t be happier. Dan and his team also cleaned up very well after they were done, you wouldn’t have even known they were in the house. They brought a shop vacuum and then used my vacuum to clean up our rugs (so that they wouldn’t get shop vac dirt on our rugs, Dan asked for our vacuum I didn’t have to ask him to use it).
Eben and his team are consummate professionals and I would highly recommend Zen Windows to anyone and if we ever needed new windows again I would call Eben and his team in a heartbeat. Thanks for doing such a great job for us!!